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General Terms and Conditions

General Terms and Conditions with Customer Information

Table of Contents

  1. Scope
  2. Conclusion of Contract
  3. Right of Cancellation
  4. Prices and Payment Conditions
  5. Delivery and Shipping Conditions
  6. Retention of Title
  7. Liability for Defects (Warranty)
  8. Release in Case of Violation of Third-Party Rights
  9. Redemption of Vouchers
  10. Applicable Right
  11. Alternative Dispute Settlement

1) Scope

1.1 These general terms and conditions (subsequently "T&Cs") of Ing. Wolfgang Kanduth, MBA MPA, trading under the name "MeisterDrucke" (subsequently "Seller"), apply to all contracts regarding the delivery of goods that a consumer or contractor (subsequently „Customer“) concludes with the Seller in regards to the goods displayed by the Seller in his online shop. The inclusion of the Customer's own conditions is herewith objected to, unless other terms have been stipulated.

1.2 According to these T&Cs, a consumer is every natural person who concludes a legal transaction for purposes that can neither be attributed to his commercial nor his independent professional activity. A contractor according to these T&Cs is a natural person or legal entity or a partnership with legal capacity that, when concluding a legal transaction, is acting in exercising its commercial or self-employed professional occupation.

2) Conclusion of Contract

2.1 The product descriptions contained in the online shop of the Seller do not represent binding offers of the vendor but serve only for the purpose of the submission of a contractually binding offer by the Customer.

2.2 The Customer can make this offer through the online order form integrated in the online shop of the Seller. Here, the Customer, after having placed the selected goods into the virtual cart and having gone through the electronic order process, submits a legally binding offer of contract with regard to the goods contained in the shopping cart.

2.3 The Seller can accept the offer of the Customer within 5 days

If multiple of the mentioned alternatives are present, the contract will be concluded at the point in time when one of the mentioned alternatives occurs first. The deadline for the acceptance of the offer starts at the day after the submission of the offer through the Customer and ends with the completion of the fifth day that follows the submission of the offer. If the Seller does not accept the offer of the Customer within the mentioned deadline, then this shall count as a refusal of the offer with the effect that the Customer is no longer bound to his declaration of intent.

2.4 When submitting an offer via the online order form of the Seller, the contract text is saved by the Seller and will be sent to the Customer after submittal of his order in text form together with the present T&Cs (e.g. email, fax or letter). In addition, the contract text is archived on the Seller's website and can be accessed by the Customer through his password-protected account after entering his login data, provided the Customer has created a Customer account in the Seller's online shop prior to sending his order.

2.5 Prior to submitting his order via the online order form of the Seller, the Customer can spot any possible input errors by carefully reading the information displayed on the screen. The zoom function of the browser can be an effective technical means to better recognize input errors because it increases the size of the objects displayed on the screen. The Customer can correct his input in the course of the electronic order process by using the conventional keyboard and mouse functions until he clicks on the button that completes the order process.

2.6 Only German language is available for the competition of the contract.

2.7 The order processing and the contacting of the Customer is usually done via email and through an automated order processing. It is the Customer's duty to ensure that the email address given by him for the order processing is correct so that he can receive any emails sent by the Seller under this address. In particular, in case he uses spam filters, the Customer has to ensure that all emails sent out by the Seller or authorized third parties can be received.

3) Right of Cancellation

3.1 Consumers generally have a right of cancellation.

3.2 Detailed information regarding the right of cancellation arise from the declaration on the right of cancellation by the Seller.

4) Prices and Payment Conditions

4.1 Unless the Seller's product description stipulates something different, the displayed prices are total prices that contain the legal VAT. Possible additional delivery and shipment costs are displayed separately in the respective product description.

4.2 The payment option(s) is/are communicated to the Customer in the online shop of the Seller.

4.3 In case prepayment via wire transfer is agreed, the payment is due directly after conclusion of the contract, provided the parties haven't agreed a later due date.

4.4 In case of payments via a payment method offered by PayPal, the payment processing is done through payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (subsequently: "PayPal"), under the application of the PayPal terms of usage which can be viewed under https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - in case the Customer doesn't have an account with PayPal; under the application of the terms for payments without PayPal account, which can be viewed under https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.5 In case of selecting the payment method „SOFORT transfer“ the payment processing is done through the payment provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (subsequently: „SOFORT“). In order to be able to pay the invoice amount via SOFORT transfer, the Customer has to have an online banking account with PIN/TAN procedure that is unlocked for the participation in SOFORT transfers, has to legitimize himself during the payment process and has to confirm the payment order with SOFORT. Immediately after that, the payment transaction will be carried out by SOFORT and the bank account of the Customer will be charged. The Customer can find further information about the payment method SOFORT transfer online under https://www.sofort.com/ger-DE/kaeufer/su/so-funktioniert-sofort-ueberweisung/.

5) Delivery and Shipping Conditions

5.1 The delivery of goods is done by post to the delivery address specified by the Customer, provided no other agreements have been made. When processing the transaction, the delivery address specified in the order processing of the Seller applies.

5.2 If the transport center sends the shipped goods back to the Seller because it was unable to deliver it to the Customer, then the Customer will have to cover the costs for successful return delivery. This does not apply if the Customer effectively uses his right of cancellation, if he is not responsible for the circumstance that has led to the impossibility of the delivery, or if he was temporarily prevented from accepting the offered service, unless the Seller announced the service an appropriate time before.

5.3 In case of collection by the Customer, the Seller will first notify the Customer via email that the ordered goods are ready for collection. After receiving this email, the Customer can collect the goods from the location of the Seller after discussing the collection with him. In this case, no delivery costs are charged.

6) Retention of Title

If the Seller receives an advance payment, he will retain ownership of the delivered goods until the owed purchase price has been paid in full.

7) Liability for Defects (Warranty)

7.1 If the purchase object is defective, the regulations regarding the legal liability for defects apply.

7.2 The Customer is asked to complain the delivery company about delivered goods with obvious transport damage and to notify the Seller thusly. If the Customer fails to do so, then this has no consequences on his legal or contractual liability for defects.

8) Release in Case of Violation of Third-Party Rights

If the Seller owes the Customer any processing of the goods according to specific requirements of the Customer in addition to the delivery of the goods, then the Customer has to make sure that the contents he sends to the Sellers for purposes of processing don't harm the rights of third parties (e.g. copyrights or brand rights). The Customer frees the Seller from claims of third parties that they could enforce against the Seller in connection with the violation of their rights through the contractual use of the contents of the Customer. The Customer also assumed the appropriate costs of the required legal defense including all court and attorney fees in the legal amount. This does not apply if the Customer is not responsible for the violation of rights. In case of a claim by third parties, the Customer is obligated to immediately provide the Seller with any information that are required for the evaluation of the claims and for a defense.

9) Redemption of Promotional Vouchers

9.1 Vouchers that are handed out by the Seller in connection with promotions with a specific validity and that cannot be purchased by the Customer (subsequently "Promotional Vouchers"), can only be redeemed in the Seller's online shop and only in the specified time period.

9.2 Individual products can be exempt from the voucher promotion, as long as an appropriate restriction is specified in the content of the Promotional Vouchers.

9.3 Promotional Vouchers can only be redeemed prior to completion of the order process. A subsequent settlement is not possible.

9.4 Only one Promotional Vouchers can be redeemed for every order.

9.5 The value of the goods has to at least match the amount of the Promotional Voucher. Any remaining balance will not be paid out by the Seller.

9.6 If the value of the Promotional Voucher is not high enough for covering the order, a payment method provided by the Seller can be used to settle the difference.

9.7 The balance of the Promotional Voucher is neither paid out in cash nor subject to interest.

9.8 The Promotional Voucher is not replaced if the Customer returns the goods paid in part or in full with the Promotional Voucher within his legal right of cancellation.

9.9 The Promotional Voucher can be transferred. The Seller can render the services with exempting effect to the respective owner that redeems the Promotional Voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance about the ineligibility, the legal incapacity or the missing right of representation of the respective owner.

10) Applicable Right

All legal relationships of the parties are subject to the laws of the Federal Republic of Austria, excluding laws regarding international purchase of movable objects. This choice of only applies to consumers if the granted protection has not been withdrawn through compelling provisions of the law of the state in which the consumer has his/her usual place of residence.

11) Alternative Dispute Settlement

11.1 The EU Commission provides a platform for online dispute settlements under the following link: http://ec.europa.eu/consumers/odr

This platform serves as the contact point for extra-judicial disputes from contracts for online purchases or services involving consumers.

11.2 The Seller is not obligated to take part in a procedure for dispute settlements in front of a consumer arbitration board, however he is generally willing.




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       9500 Villach, Austria
   +43 4242 255 74
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Meisterdrucke Logo long
Hausergasse 21  ·  9500 Villach, Austria
+43 4242 255 74 office@meisterdrucke.com

Partner Logos

Meisterdrucke Österreich    Meisterdrucke Deutschland    Meisterdrucke Schweiz    Meisterdrucke English    Meisterdrucke Italia    Meisterdrucke France    Meisterdrucke España                       

(c) meisterdrucke.uk